|
Now In: Customer Service
Customer Service
Our Promise
Prep Connection is driven by a commitment to customer service and your total satisfaction is our top priority. If you are not satisfied with our products or your shopping experience, we will do everything we can to make it right.
Returns & Exchanges (In Store)
We try hard to make it easy for you to find the right size and color, but we understand that sometimes things don't fit as expected, or that you might change your mind. Our return policy is simple:
60 Days in Original Condition with Receipt
- 60 Day Window: We will exchange or refund your money on items that were purchased within 60 days.
- Items in Original Condition: In order to qualify for a refund or exchange, items must be accompanied by receipt, and be in original, unaltered, and undamaged condition with all tags intact.
- If you do not have your receipt: we will issue a store credit based on the lowest selling price of that item within the previous 90 days. Prep Connection reserves the right to refuse returns not accompanied by a receipt. (Please note that when placing an order through our website, you may create an online account where a record of your past orders may be found.)
Returns & Exchanges (Online)
Our standard return policy applies to items purchased in person or online. We do not charge shipping & handling on exchanges.
Please Note: To make returns easier for you, we no longer require a return authorization number.
If you plan to mail your return or exchange back to us, please follow the following steps:
- Send your return or exchange to us via an insured and traceable carrier like UPS or FedEx.
- Please include a copy of your receipt and a note explaining how you would like us to handle it (return, exchange, credit, etc.) Please be advised that Prep Connection cannot take responsibility for returns that are lost or damaged enroute. We recommend insuring packages for their full replacement value.
The address of our returns department is:
Prep Connection Returns
8903 Glades Road
Suite B-2
Boca Raton, FL 33434
- 3-5 Day Processing Time: Returns and exchanges typically take approximately 3 - 5 days to be processed from date of receipt by our returns department. During peak back to school season, processing time may be longer. Please note that all exchanges will be shipped via ground without any additional charge. If you wish to have your exchange shipped via 2 Day Air or Overnight, there will be an additional charge based on the size of the exchange.
Shipping Information
We know that waiting for packages can be a drag. That's why we'll ship your order out as quickly as possible. Most in stock orders ship within 48 hours of being placed. If any items are out of stock, you will be promptly notified by our staff and given the option of shipping the in stock portion of your order, or waiting for everything to arrive in one package.
Our standard shipping methods are UPS Ground and U.S.P.S. Priority Mail. If you require your package to arrive faster, we offer UPS overnight and 2 day air shipping for an additional fee.
We have recently simplified our shipping charges schedule to make it easier for you to estimate the shipping charges o your order:
Shipping & Handling Fee Schedule:
|
Order Size |
Standard Ground |
2 Day Air |
Overnight
|
| <$50 |
$8 |
$23 |
$33 |
| $25 - $100 |
$10 |
$25 |
$35 |
| $100 - $250 |
$12 |
$27 |
$37 |
| >$250 |
$15 |
$30 |
$40 |
Standard Ground Service Shipping Times:
Please note: these are times enroute. Orders typically ship two days after they are placed.
Shortages & Claims:
We triple check every order for accuracy before we ship it. Nevertheless, if a mistake does occur please let us know immediately so that we can make it right.
If your package arrives damaged, please do not accept the package until you have verified that its contents are complete. Claims for packages damaged during shipping must be made directly with the carrier.
Please call Prep Connection customer service at 561-483-8771 immediately upon receiving a package with shortages and/ or damages.
|
You have 0 item(s) in your Shopping Cart